The City of Roseville’s Electric and Environmental Utilities departments each had a strategic plan for their organization, requiring skilled employees to deliver on their mission and goals. Critical shared utility system projects, however, required shared services staff from the utility business systems team, leading to resource and reporting challenges, including:
Optimized Resource Management and Departmental Alignment
Written byPublished on
Lauren Remes
April 23, 2025
2
Major utility departments
100+
Stakeholders
100%
Staffing visibility across the portfolio
The Challenge
- Difficulty managing competing priorities between the two utilities
- Limited insight into resource allocation between operational and project work, often leading to over-utilized and burnt-out staff
- No data-driven way to justify new hires or to determine the required skill sets needed for upcoming projects
The Solution
Completing a major joint-utility advanced metering project highlighted these systemic issues. Roseville took several strategic steps:
- Created a new Utility Business Systems team in September 2024
- Evaluated multiple resource and portfolio management solutions
- Selected Prism PPM to empower the Business Systems team with tools for efficient resource management, detailed project management, and advanced reporting
- Creating transparency across team members' workloads with views into resource utilization
- Establishing standardized project plans with portfolio-level resource allocation tracking
- Configuring custom reports and dashboards to track the City of Roseville’s most important metrics
We recognized the need to move beyond gut feelings about workload and establish a clearer, data-driven view of team capacity.
Caitlin Ornelas
Utility Business Systems Administrator, City of Roseville
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The Results
The City of Roseville has already seen significant improvements:
Transparency
Efficiency
Future Impact
With work under management well in hand, the team is positioned to:
Transparency
- Gained the ability to visualize resource allocation across initiatives and departments
- Established baseline metrics for time spent on operations vs. discreet project work
- Developed a centralized platform to enhance team visibility into individual work efforts, fostering more dynamic and informed collaboration across the team
Efficiency
- With a single source of truth for all project data, teams spend less time questioning the details and more time on work that adds value to the project
- A joint understanding of projected utilization allows managers to work together to balance project priorities with other mission critical work
Future Impact
With work under management well in hand, the team is positioned to:
- Better align resource allocation with their mission and make data-driven decisions about future hiring needs
- Provide transparency into, and better governance over, utility system investments
- Support responsible spending of public funds through improved tracking and reporting
- Demonstrate the concrete value of the critical behind-the-scenes work that directly impacts the City of Roseville’s ability to deliver for its constituents
Industry
Public Sector
Customer Since
2024
Location
Roseville, CA
Use Cases
Resource management, portfolio reporting