Contact Our Support Team
Got a question? Need a solution to a problem right away? Check out our Knowledge Base or reach out to our experts.
Open a
Support Ticket
If something’s not working as expected or you have questions about specific features, don’t worry—we’re on it. Submit a support ticket, and our expert team will get back to you ASAP with the right solution.
To enter a support ticket please click on the Support button in the lower right of your screen.
Find Answers Instantly in Our Knowledge Base
Prism PPM online resources will help you find answers to common issues, key features, step-by-step guides, and best practices to help you navigate the software with ease.
Learn MorePrism PPM Support FAQ
How can I submit a support ticket?
You can fill the form detailing your issue on this page and an expert in our team will get in touch with you ASAP.
How do I add or remove users from my account?
We’re always happy to help you add additional users, please reach out to your dedicated Account Manager for help.
Where can I find training resources and tutorials?
You can visit Prism PPM knowledge base for valuable online resources that will help you find answers to common issues, key features, step-by-step guides. You can also explore our blog to find in depth articles on PPM topics and Prism PPM features.
Is there a minimum number of licenses?
Yes. To get started, we require a minimum of 10 Manager Licenses. You can learn more about this on our Pricing Page.
What are your payment terms?
All fees (including initial setup, platform costs, and services) are invoiced annually with invoices due upon receipt. Learn more on our Pricing Page.